Freshsales vs Monday Sales CRM: Which Is Better in 2026?
Freshsales is the CRM from Freshworks, with phone, email and chat built into the product instead of bolted on. Monday Sales CRM, sold today as monday CRM, is a sales tool built on monday.com’s boards. Freshsales’s strength is letting reps call, email and track deals without leaving the CRM; Monday Sales CRM’s is giving teams a CRM they can reshape themselves, alongside their monday.com projects.
01Pricing
Freshsales: the Growth plan costs $9/user/mo, about $90 a month for a team of ten. Monday Sales CRM: the Basic plan costs $12/seat/mo, about $120 a month for a team of ten (there is a 3-seat minimum). At ten people Freshsales is cheaper by about $30 a month, or $360 a year. Freshsales has no free plan; the trial runs 21 days. Monday Sales CRM has no free plan; the trial runs 14 days.
| Team size | Freshsales | Monday Sales CRM |
|---|---|---|
| 5 users | $45 | $60 |
| 10 users | $90 | $120 |
| 25 users | $225 | $300 |
| Plan | Billed annually | Billed monthly | Limits | Adds |
|---|---|---|---|---|
| Growth | $9/user | $11/user | Kanban view; Contact lifecycle stages; Chat, email and phone; Custom fields | |
| Pro | $39/user | $47/user | Contact scoring; Deal insights; Custom sales activities; Territory management | |
| Enterprise | $59/user | $71/user | Forecasting insights; Field-level permissions; Custom modules; Sandbox |
| Plan | Billed annually | Billed monthly | Limits | Adds |
|---|---|---|---|---|
| Basic † | $12/seat | $18/seat | 3-seat minimum; 1 workspace; 1 custom dashboard; 1,000 active contacts & deals | Lead and contact organization |
| Standard † | $17/seat | $25/seat | 3-seat minimum; 3 workspaces; 5 custom dashboards; 10,000 active contacts & deals | Sales process automations; Centralized communications hub; iOS & Android apps; Standard AI agents |
| Pro † | $28/seat | $41/seat | 3-seat minimum; 15 workspaces; 50 custom dashboards; 100,000 active contacts & deals | Mass emails; Email sequences; Pro AI with workflow builder |
| Ultimate | Custom | Custom | 25K API calls per day | 24/7 prioritized support; Advanced security; HIPAA compliance; White-glove migration |
Prices are per month on annual billing. † marks prices taken from the vendor’s documentation or page data instead of its visible pricing page. Freshsales pricing and Monday Sales CRM pricing have the full detail.
02The Two Tools
Freshsales
Freshsales is the CRM from Freshworks, with phone, email and chat built into the product instead of bolted on. Lead scoring and deal insights come from its AI assistant, and the pricing sits at the affordable end. It suits teams that sell mainly by phone and email and want one tool to do it.
- Best at
- Letting reps call, email and track deals without leaving the CRM.
- Falls short
- The app marketplace is smaller than its larger rivals’, and advanced customization and reporting need the higher tiers.
Monday Sales CRM
Monday Sales CRM, sold today as monday CRM, is a sales tool built on monday.com’s boards. Pipelines, contacts and activities are customizable tables with automations and dashboards on top, so it feels less like a traditional CRM and more like a flexible workspace arranged for selling. It makes the most sense for teams already using monday.com for project work.
- Best at
- Giving teams a CRM they can reshape themselves, alongside their monday.com projects.
- Falls short
- Seats have a minimum, there is no free plan, and dedicated sales features are lighter than in CRMs built for the job.
03Which Fits Your Situation
| If you are | Better fit | Why |
|---|---|---|
| Small Business | Freshsales | Calling and email are included, which saves a small team a separate phone tool. |
| Enterprise | Either | Freshsales: A credible mid-market option with built-in communication tools. Monday Sales CRM: Works where the wider company already runs on monday.com. |
| Startups | Freshsales | Affordable, with calling included. |
| Sales Teams | Either | Freshsales: Built-in phone and AI lead scoring at a lower price than the leaders. Monday Sales CRM: Flexible pipelines for teams that want to design their own process. |
| Agencies | Monday Sales CRM | Client pipelines sit next to the boards that run delivery. |
04Verdict
Choose Freshsales if you want calling and email built into an affordable CRM. Choose Monday Sales CRM if you already work in monday.com and want sales in the same place.
05FAQ
Is Freshsales or Monday Sales CRM cheaper?
For a team of ten, Freshsales comes to about $90 a month and Monday Sales CRM to about $120. Prices are per month on annual billing.
Do Freshsales and Monday Sales CRM have free plans?
Freshsales has no free plan; the trial runs 21 days. Monday Sales CRM has no free plan; the trial runs 14 days.
Which is easier to learn, Freshsales or Monday Sales CRM?
There is little between them: both are moderately involved to set up.
Which is better for agencies, Freshsales or Monday Sales CRM?
Monday Sales CRM. Client pipelines sit next to the boards that run delivery.