Copper vs Freshsales: Which Is Better in 2026?
Copper is a CRM that lives inside Google Workspace. Freshsales is the CRM from Freshworks, with phone, email and chat built into the product instead of bolted on. Copper’s strength is keeping a small team’s client relationships organized without leaving Gmail; Freshsales’s is letting reps call, email and track deals without leaving the CRM.
01Pricing
Copper: the Basic plan costs $23/seat/mo, about $230 a month for a team of ten. Freshsales: the Growth plan costs $9/user/mo, about $90 a month for a team of ten. At ten people Freshsales is cheaper by about $140 a month, or $1,680 a year. Copper has no free plan; the trial runs 14 days. Freshsales has no free plan; the trial runs 21 days.
| Team size | Copper | Freshsales |
|---|---|---|
| 5 users | $115 | $45 |
| 10 users | $230 | $90 |
| 25 users | $575 | $225 |
| Plan | Billed annually | Billed monthly | Limits | Adds |
|---|---|---|---|---|
| Basic | $23/seat | $29/seat | 2,500 contact limit | Task automation; Pipelines; Project management; Contact enrichment |
| Professional | $59/seat | $69/seat | 15,000 contact limit | Workflow automation; Bulk email; Reporting; Integrations |
| Business | $99/seat | $134/seat | Unlimited contacts | Email series; Custom reports; Multi-currency; Premium support |
| Plan | Billed annually | Billed monthly | Limits | Adds |
|---|---|---|---|---|
| Growth | $9/user | $11/user | Kanban view; Contact lifecycle stages; Chat, email and phone; Custom fields | |
| Pro | $39/user | $47/user | Contact scoring; Deal insights; Custom sales activities; Territory management | |
| Enterprise | $59/user | $71/user | Forecasting insights; Field-level permissions; Custom modules; Sandbox |
Prices are per month on annual billing. † marks prices taken from the vendor’s documentation or page data instead of its visible pricing page. Copper pricing and Freshsales pricing have the full detail.
02The Two Tools
Copper
Copper is a CRM that lives inside Google Workspace. Contacts, deals and email history appear beside Gmail and Calendar, and much of the data entry happens automatically from the inbox. It is aimed at relationship-driven businesses such as agencies and consultancies, not at high-volume sales floors.
- Best at
- Keeping a small team’s client relationships organized without leaving Gmail.
- Falls short
- It only makes sense for companies on Google Workspace, there is no free plan, and reporting and automation are modest.
Freshsales
Freshsales is the CRM from Freshworks, with phone, email and chat built into the product instead of bolted on. Lead scoring and deal insights come from its AI assistant, and the pricing sits at the affordable end. It suits teams that sell mainly by phone and email and want one tool to do it.
- Best at
- Letting reps call, email and track deals without leaving the CRM.
- Falls short
- The app marketplace is smaller than its larger rivals’, and advanced customization and reporting need the higher tiers.
03Which Fits Your Situation
| If you are | Better fit | Why |
|---|---|---|
| Small Business | Either | Copper: A natural fit for small firms that already run on Google Workspace. Freshsales: Calling and email are included, which saves a small team a separate phone tool. |
| Enterprise | Freshsales | A credible mid-market option with built-in communication tools. |
| Startups | Either | Copper: A good match for startups on Google Workspace with relationship-led sales. Freshsales: Affordable, with calling included. |
| Sales Teams | Freshsales | Built-in phone and AI lead scoring at a lower price than the leaders. |
| Agencies | Copper | Client relationships and email history stay organized inside Google Workspace. |
04Verdict
Choose Copper if you run your business in Google Workspace and want the CRM in your inbox. Choose Freshsales if you want calling and email built into an affordable CRM.
05FAQ
Is Copper or Freshsales cheaper?
For a team of ten, Copper comes to about $230 a month and Freshsales to about $90. Prices are per month on annual billing.
Do Copper and Freshsales have free plans?
Copper has no free plan; the trial runs 14 days. Freshsales has no free plan; the trial runs 21 days.
Which is easier to learn, Copper or Freshsales?
Copper is quick to set up; Freshsales is moderately involved to set up. The app marketplace is smaller than its larger rivals’, and advanced customization and reporting need the higher tiers.
Which is better for enterprise, Copper or Freshsales?
Freshsales. A credible mid-market option with built-in communication tools.